Dear Valued Customer, 

When you are in the world of online shopping and prefer to make an international transaction with any online shop/company.
Besides the product quality & shipping cost which are the main factor that you always feel worried before making the decision to buy any products.  

Import Vat and Duty/Tax are very important; they make you feel hesitated to submit your order, right? 

SentPlus Handicraftmall can release your worry with the information that we gathered and concluded for you now. 

Once you would like to buy any product from us, you are in the position of an Importer, there are 4 expenses that you would pay as these: 

1. Product cost
For SentPlus: The product cost that we offer is the competitive price and we would serve you by the small wholesale min.order and min.qty required.  

2. Shipping cost
The shipping cost will be showing once you go shopping on our site, that would be different due to any country zone, we suggest to using courier FedEx that we have the special rate from them.    

3. Import VAT
That is the cost that you would pay even thought buying anything in your country or you are an Importer to buy any product from worldwide. To buy from oversea, Import Vat is the one factor that you should study.Import VAT in each country would be different and please find from below link:

http://www.worldwide-tax.com 

However, please be informed that Import VAT that you have paid could be refund if your company have the VAT Registration No. Please click below links to find this information.

http://www.taxbackinternational.com/vatrefund.asp#
http://www.globaltaxreclaim.com

4. Duty Tax
This is the cost that you would pay for the Customs in your country before the goods can be released the Clearance process. Duty Tax would be depended on the type of the imported goods, HS (Tariff) Code is important. If you would like to have the HS code of our products, please contact us at   

According to all above info as provided, let us inform you concern the cost that you pay once you buy any product from us as these: 

1. Costs for paying to our company: Product + shipping cost         
2. Costs for paying by you at your site: VAT + Duty Tax        
(Courier company may contact you about this or pay for your first to release the shipment from Customs clearance process)Some question that our Customer enquired us concern to the Vat, Tax/Duty Fee  

Q: Why the shipping cost that we quoted is not including Customs taxes and VAT?
A:  It is because Customs taxes and Vat would be different for each country, so the shipping cost that we would charge could not be covered it. 

Q: Why I received an invoice from shipping company even thought I have paid for you?
A: We would inform that the additional cost from shipping company is not the shipping cost, it is a     

Tax/duties from your Customs. But shipping company have paid for you first so that your shipment could be released from Customs clearance process. After that, the bill would send to you to pay for them.      

Q: There is anything that could be done to prevent me having to pay duties/taxes?
A: There are some our customers have the problem like this and they advised is to specify the Importer Tax Number in an invoice or on the parcel of any shipment. If the Importer Tax Number has granted, it maybe assists you for this case.          

The above information as provided is just only some information that we have searched from the internet, and some advice from our valued customers that could be assist you to understand how to import the good from worldwide.
Therefore, would you please check any information concern VAT, Tax and Duty fee Customs in you countries again. 

Yours Sincerely,
SentPlus – Sentiment your memories.