SentPlus calculates shipping charges based on total ship weight of individual order. In most cases, our shopping cart system will provide you with several ship methods to choose. You will be able to review shipping charges before actually placing your order. We strongly encourage you to read through the following information prior submitting your first order with us.
Shipping Method and Destination: Our shopping cart considers country recorded in your membership profile as a ship destination by default. Shipping methods is a result of calculating shipping alternatives available for the default destination. Your selectable ship methods are Door-to-Door delivery type. Sea freight is Port-to-Port and will be quoted separately per your request. If you have your own account with other shipping agency not in the list, our system also allows you to enter name and account number of your own shipping agent. However, using our shipping agent will be cheaper in most cases. For shipment larger than 2Kg., we strongly recommend courier (FedEX). We cannot guarantee delivery by Airmail or EMS since shipment progress cannot be tracked.
Net Weight and Gross Weight(Ship Weight): Net Weight is an actual weight of physical product. Gross Weight (ship weight) is the net weight but with its packaging or carton. It is considered either the real weight or its dimension, depends on which one is greater. Any light products (such as skeleton leaves) can appear to be heavier for shipping because of this reason. There is a trick that our Shopping Cart System calculates shipping by a step of 0.5Kg. You should adjust item quantity in shopping cart to be closest to the 0.5Kg. step so that optimum shipping charge can be obtained.
How SentPlus pack a parcel:
3.1 Papers - Roll Up or Flat and cover with corrugate paper, depends on quantity.
3.2 Few packs of small items such as leaves, confetti, etc. - packed in envelope or small shipping box.
3.3 Large quantities - packed in various sizes of shipping boxes.
Insurance: shipped with limitted liability. No insurance if shipped by Airmail.
Inbound or Custom Tax: not included. Customer must be fully responsible for it. Please be aware that custom officer in your country may or may not charge your imported goods. They may charge all shipment, some shipment or none. It depends on total value, product type or their sampling policy. In most cases, courier services will clear shipment and deliver right away. However, if the shipment is charged by the custom, later, the courier company will invoice you for the outstanding import tax.
Delivery Time: Delivery time which is shown are given by individual carrier and it is only an estimation. You should also expect some variation between each shipment.
Special Note:
We may sometime ship your order using another equivalent ship method which is different from what you have selected. And without advance notification if the new method cost you the same amount and delivery cycle time.
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